FAQ

How can I measure my ring size?

  • The best and most accurate way to find your ring size is by purchasing a ring sizer or visiting your nearest jewellers. Please get in touch if you require a specific size, which is not available on the website. Please bare in mind that some of the rings are made with one of a kind stones, so there for these rings cannot be replicated. 

Can my ring be resized?

  • Unfortunately the rings cannot be resized, as this may damage the stones.

    How do you deliver? 

    • Processing times can take between 1-3 days for ready made pieces and 2-5 weeks for made to order pieces (this will depend on the time it takes to supply the stones and materials to make the piece, just for you).
    • Domestic orders will be delivered using Royal Mail 1st Class Signed For.
    • International orders will be delivered using Royal Mail Tracked & Signed For. 
    • Please be aware I am not responsible for any delays due to customs!   
    • Buyers are responsible for any customs or import taxes that may apply!
    • Please be aware that now the UK has left the EU, anyone purchasing from outside the UK may be charged customs and VAT duties as their items enter their own country. These duties are set by the government of each country and are outside our control.  

    What packaging and materials do you use? 

    • I use mainly sterling silver 925 and fine silver 999, whenever possible I use recycled materials.The stones I use have been thoughtfully selected from a lapidarist or directly from the mine owners. 

      Do you accept returns or exchanges?

      • At this time I do not accept returns or exchanges, so please make sure you  read all the descriptions and carefully check all the photos. My goal is to make sure you are happy with your purchase, so if there is any problem with your order, please get in touch and I will try and resolve it. 

      Can I cancel my order?

      • Orders can be cancelled within 24 hours from purchase. Please email krisea.jewellery@gmail.com to cancel your order.                                    
      Do you accept custom orders?
      • I do not accept custom orders, however if there is a particular piece you like and it is sold out or not in your size, please get in touch with me and we can discuss your options.

      How can I care for my jewellery?

      • The best way to maintain your jewellery is by keeping it in a sealed bag or a box and avoid exposure to water or any harsh substances that may damage the stones or remove any of the patina. It is completely normal for silver jewellery to tarnish after some time, just give them a good clean with your silver polishing cloth, but be gentle with the stones. 

      Has the jewellery been hallmarked?

      • The UK exemption for hallmarking weights of 7.78 grams for silver, 1 gram    for gold/palladium and 0.5 grams for platinum. Anything above this weight requirement, excluding the weight of the stones will be hallmarked. Please allow 1-2 weeks for your jewellery to be send off and hallmarked.